FAQ

Frequently Asked Questions (FAQ)

By now, we know what questions frequently come our way. Therefore, there is a collection for you to help you before the inquiry.

General

With a Pro Desk and when booking an office solution, you can of course register your company with us and use a business address. Your company name will be placed on the mailbox at the location so that your mail can be delivered immediately. The central mailbox at the location will be emptied regularly by our team and your mail will then be sorted into your personal mailbox directly in the Space.

According to §4 paragraph 3 of the trade regulations, a branch office can exist at one of our locations. However, this is only possible in conjunction with a fixed workstation (Products Pro Desk or Office), since at a fixed workstation a self-employed commercial activity can be carried out for an indefinite period of time. So you can be sure that you can register your business with us without any problems.

Our business hours are identical in all locations. Mon.-Fri. from 08:00-18:00 (excluding public holidays) the SleevesUp! spaces are at your disposal.

With a Membership+ or a Pro Desk you have your own booked key. With this key you can access our spaces at any time (24⁄7) and are not bound to our opening hours.

A spontaneous visit is always possible, but it is advisable to make an appointment in advance so that a trained employee can show and explain the office to you in detail.

With a 24⁄7 access, you, or your employees, receive your own keys to a SleevesUp! location. There are various locking systems installed in our Spaces. If you lose a key, it is the same as in other buildings with locking systems – whoever loses the key has to pay for the replacement of the locking system. We therefore recommend that you take out appropriate insurance.

Memberships and office solutions

You can find an overview of the memberships and office solutions as well as their inclusive services under Workplaces.

Yes, you have your own fixed table and mobile container where you can set up or securely store your computers, monitors, trays, etc. The mobile container can be locked with a padlock. The roll container can be locked with a padlock that you bring with you.

A workstation consists of a desk, a chair and a lockable container. Plus, of course, a desk lamp, power and a LAN connection.

Each office has been designed differently according to the site conditions and the size varies depending on the location. You will find on the page of each location the possible office sizes in that location.

SleevesUp! offers office space only from a size with 2 workstations. In our experience, a corresponding space with only one workstation becomes too small for adequate equipment and working atmosphere. For individuals we therefore recommend our coworking memberships. Telephone calls can also be made without any problems in the telephone booths available for this purpose or even unoccupied meeting rooms. Shorter conversations are also possible at the workplace if the volume is reasonable. If you still want to have your own room, you can also rent an office equipped with two or more workstations from SleevesUp! as an individual without any problems. The monthly fee, however, is based on the space and not on the number of people planned to occupy it.

In the coworking memberships as well as the Pro Desk, termination is possible with a notice period of two working days to the end of each month. The office solutions have a notice period of 3 months to the end of the month.

Meeting rooms

All memberships provide you with a certain monthly quota for the use of meeting rooms. You can use this quota to conveniently reserve conference rooms at all SleevesUp! locations at any time online via the member portal.

Additionally, you can book meeting rooms beyond your quota for a fee. This can also be done at any time via the member portal.

Even if you don’t have a contract for a coworking workspace or office space with SleevesUp! you can still book our meeting rooms. Please contact us via the corresponding form to receive a non-binding offer.

The available meeting rooms vary depending on the location. An occupancy of 8-10 persons is possible at each location. You can find an overview of the available rooms on the meeting rooms page.

Yes, you can also reserve meeting rooms at other locations via the member portal. Your allotments will then be debited automatically depending on your contract.

Services

Yes, with a Pro Desk you have the option to have a nameplate attached to the mailbox. This also applies when booking an office solution from SleevesUp! The mailbox will be emptied regularly by a SleevesUp! employee and the mail will be sorted into your mailbox in the Space.

Please make sure that you empty your mailbox in the Space regularly and that you are always present to accept packages.

Each SleevesUp! location has an internet connection which is shared by all customers on site. Accordingly, we cannot guarantee bandwidth. If we notice a high utilization of the available bandwidth, we will make an early effort to provide a faster connection to the site, provided this is compatible with our pricing policy. However, we unfortunately have no influence on approval procedures on the part of authorities and property owners, which can slow down a fiber-optic roll-out.

We at SleevesUp! are convinced of the flexibility and cost advantages of cloud solutions. Accordingly, there is no telephone system or corresponding telephone wire cabling at any of our locations, as experience has shown that this is little used.

However, you can easily order a landline number from a VoIP provider of your choice and use it with a desktop device at your workplace. At least one LAN Internet connection is available at each desk for this purpose. This way, calls can still reach you at your desk as if you had your own landline.

We are dog friendly! However, if you bring a pet into the building, you are solely responsible for any injury or damage caused by your pet to another member or any property. We also ask that you be considerate of other coworkers & their four-legged friends. House-training and compatibility of your four-legged friend are of course a prerequisite.

SleevesUp! Blue Label

With the Blue Label Spaces, SleevesUp! offers professional offices and workplaces at exclusive locations with top presence. The Spaces convince in central city locations with increased service and comfort.

In addition to the location and modern, high-quality new buildings, you’ll have access to a central reception with extended service hours, electric height-adjustable desks and an expanded range of drinks and snacks.

With a SleevesUp! Membership+ you can use all SleevesUp! locations, whether Green Label or Blue Label. If you have booked a fixed workstation (Pro Desk) or an office space at a Blue Label location, you will automatically receive a SleevesUp! Membership+ to use all other SleevesUp! Green and Blue Label locations.

With the normal SleevesUp! membership you are allowed to use flexible workstations in all Green Label Spaces, but not in Blue Label locations. For this you need to book or upgrade to a SleevesUp! Membership+.

Unlike the flexible workstations, the meeting rooms at Blue Label Spaces are available to all SleevesUp! users after booking.

So you can also book and use a meeting room at a Blue Label location with a normal SleevesUp! membership. A payment with your inclusive coins is possible. This way, you can hold important customer meetings or investor discussions in the representative Blue Label Spaces and at the same time benefit from the favorable conditions of the Green Label Space in which you regularly work.

However, with a SleevesUp! membership you are not allowed to use the flexible workspaces at Blue Label locations. For this you need a SleevesUp! membership+.

Let’s discuss your open questions so that your project can start soon.